Operational Risk Management How an I-DSS May Help

Operational Risk management, the least covered component of Enterprise Wide Risk Management, needs intelligent tools to implement Comprehensive Emergency Management Programs. In this paper we discuss how an Intelligent Decision Support System (I-DSS), based on Fuzzy Logic, can be used for supporting the management of complex and critical systems, especially under contingency situations, with limited resources’ availability. This I-DSS is a contingency/emergency management tool and its objectives are: to help users make good decisions under critical and stressful situations; to decrease global risk (e.g. prevention); to increase the level of response (e.g. improved reaction through instruction and simulation); and to ensure process description’s consistency analysis.